This page describes the process for requesting the deletion of your account and associated personal data on VelvetHoof services.
1. Data Concerned
We do not store any personal data for commercial purposes. The only information linked to your account consists of the credentials required for authentication (email address, hashed password, account preferences) on:
2. How to Request Deletion
To request the deletion of your account and associated data, send an email to
contact@concours-equestre.fr with the following information:
- The email address of the account to be deleted
- The platform(s) concerned (PCO, AI Coach, or both)
- Subject line: "Account deletion request"
3. Processing Time
Your request will be processed within a maximum of 30 days from receipt. A confirmation email will be sent to you once the deletion is complete.
4. Data Deleted and Retained
All data linked to your account will be permanently deleted (credentials, preferences, usage history). Some information may be retained when required by law (e.g., invoices kept for 10 years under French Commercial Code).
5. Contact
For any questions regarding the deletion of your data, contact us at
contact@concours-equestre.fr.